Privacy Policy
Effective Date: January 15, 2025
At Thinnor Rise, we believe your financial education journey should start with trust. This means being clear about what information we gather, why we need it, and how we keep it safe.
We operate under Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). But honestly, compliance is just the baseline. We go further because your confidence matters to us.
Information We Collect
We collect different types of information depending on how you interact with us. Some you provide directly, and some we gather through your use of our website.
Information You Give Us
When you reach out or sign up for our courses, you share details like:
- Your name and email address
- Phone number if you want us to call you back
- Mailing address for course materials or certificates
- Payment information when you enroll in a course
- Any questions or comments you send through our contact form
Information We Collect Automatically
Like most websites, we gather some technical data when you visit:
- Your IP address and general location (city level, not your exact address)
- Browser type and device information
- Pages you visit and how long you stay
- Where you came from before landing on our site
- Time and date of your visit
How We Use Your Information
We're not in the business of hoarding data. Everything we collect serves a specific purpose related to improving your experience with us.
| Purpose | What This Means |
|---|---|
| Course Delivery | Sending you materials, updates, and access to content you've enrolled in |
| Communication | Responding to your questions and keeping you informed about relevant courses |
| Website Improvement | Understanding which content helps people most so we can create better resources |
| Payment Processing | Handling transactions securely when you enroll in paid courses |
| Legal Compliance | Meeting our obligations under Canadian law and maintaining records |
Cookies and Tracking
We use cookies, but not to follow you around the internet. They help us remember your preferences and understand how people use our site.
Types of Cookies We Use
- Essential Cookies: These keep the site functioning. You can't really opt out of these without breaking things.
- Analytics Cookies: Help us see which pages are useful and which need work. We use aggregated data, not individual tracking.
- Preference Cookies: Remember your settings so you don't have to adjust them every visit.
You can control cookies through your browser settings. Just know that blocking some might affect how the site works for you.
How We Protect Your Data
Security isn't just an IT problem. It's a commitment we take seriously at every level.
Our Security Measures
We use SSL encryption for all data transmission. Payment information goes through PCI-compliant processors, not our servers. Access to personal information is limited to staff who actually need it, and we review these permissions regularly.
Our systems undergo regular security audits. We keep software updated and monitor for unusual activity. If something goes wrong, we have incident response protocols ready.
But let's be real. No system is perfectly secure. We do our best to protect your information, but we can't guarantee absolute security. That's why we also limit what we collect in the first place.
Sharing Your Information
We don't sell your data. Period. But we do work with some third parties to provide our services.
Service Providers We Work With
- Email service providers for course communications
- Payment processors for secure transactions
- Web hosting services to keep the site running
- Analytics tools to understand site usage
These companies can only use your information for the specific services they provide to us. We choose partners carefully and make sure they meet Canadian privacy standards.
When Law Requires It
Sometimes we have to share information to comply with legal requests, court orders, or regulatory requirements. We'll push back on overly broad requests, but we follow the law.
Your Rights Under Canadian Law
PIPEDA gives you several rights regarding your personal information. Here's what you can do and how to do it.
- Access Your Information: Request a copy of what we have about you. We'll provide it within 30 days.
- Correct Inaccuracies: If something's wrong, let us know. We'll update it promptly.
- Withdraw Consent: Change your mind about marketing emails or other optional uses. Your access to paid courses won't be affected.
- Request Deletion: Ask us to remove your information. We'll do so unless we have a legal reason to keep it.
- File a Complaint: If you're unhappy with how we handle your data, you can contact the Office of the Privacy Commissioner of Canada.
To exercise any of these rights, contact us using the details at the bottom of this page. We'll respond within 30 days and explain any limitations if they apply.
Data Retention
We keep your information only as long as we need it. Here's roughly how long different types stick around:
| Data Type | Retention Period |
|---|---|
| Course enrollment records | 7 years after completion for certification purposes |
| Payment information | As required by Canadian tax law (typically 7 years) |
| Marketing contact lists | Until you unsubscribe or we see no engagement for 2 years |
| Website analytics | Aggregated data retained indefinitely; individual data 26 months |
| General inquiries | 3 years from last contact |
After these periods, we securely delete or anonymize the information so it can't identify you anymore.
International Data Transfers
We're based in Edmonton, Alberta, and we store most data on Canadian servers. However, some of our service providers use facilities in the United States.
When data moves outside Canada, it's subject to the laws of that country. US authorities might access it under their legal processes. We use providers with strong privacy practices and contractual protections, but you should know about this possibility.
If you're uncomfortable with potential US access to your data, contact us. We can discuss alternatives, though they might limit some features.
Children's Privacy
Our courses focus on adult investment education. We don't knowingly collect information from anyone under 16 without parental consent.
If we discover we've accidentally gathered data from a minor, we'll delete it promptly. Parents who believe their child has provided information to us should contact us immediately.
Changes to This Policy
Privacy practices change as technology and laws change. We review this policy at least annually and update it when needed.
When we make significant changes, we'll notify you by email if you're enrolled in a course. We'll also post a notice on our homepage for at least 30 days.
The date at the top shows when we last updated this policy. Previous versions are available on request if you want to see what changed.
Questions About This Policy?
Privacy policies can be dense. If something's unclear or you want to know more about how we handle specific situations, just ask. We'd rather explain it clearly than hide behind legal language.
We're also open to feedback. If you think we should be doing something differently, let us know. Privacy protection is an ongoing process, and your input helps us improve.
Contact Our Privacy Team
For questions, concerns, or to exercise your privacy rights, reach out to us: